Support & Training

We're people-people: social innovators, not stand-back techies. Many of the people on the SmartyGrants team are also grantmakers and grantseekers. So it stands to reason that this is an area in which we'd like to think we truly shine.


Support and training features that we know you'll love

  • Initial training upon sign up (no extra charge)
  • Regular computer lab training sessions, webinars and custom training sessions available in multiple locations
  • Technical support for administrators, applicants and assessors (by email and phone) included in the subscription
  • Help is never far away and, most importantly, you get an email or phone response from a human
  • Service targets mean we aim to respond to all emails within 60 minutes during business hours (though we usually exceed that aim) and resolve issues within 24 hours
  • Full suite of videos and online help documentation available
  • Form and report-building support available as required
  • (Optional) monthly updates on scheduled functionality updates/releases, upcoming training, grantmaking news, etc.
  • Online access to details of any scheduled maintenance or unexpected incidents (automatic email updates also available via optional subscription service)

 

Key features:

Idealware Criteria* Idealware Rating
(sophistication level)
SmartyGrants
Basic Solid Advanced
171. Vendor can be reached for questions.        
172. Vendor provides either online or printed help manuals.        
173. Vendor provides training, potentially at additional cost.         
174. Vendor provides phone support.        
175. Vendor provides unlimited phone and email support within a yearly fee or maintenance package.        
176. Vendor provides initial training in person or via the internet at no additional cost, and additional training sessions can be scheduled.